At Luddenham Village Café, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or otherwise interact with us. By using our website or services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
- Personal details: Name, phone number, and email address when you place an order or contact us
- Order information: Details of the items you order, delivery address, and payment method (processed securely by our payment provider)
- Device and usage data: IP address, browser type, pages visited, and time spent on our website (collected via cookies and analytics tools)
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Send order confirmations and updates
- Respond to your enquiries and feedback
- Improve our website and services based on usage patterns
- Send promotional offers if you have opted in (you can unsubscribe at any time)
- Comply with applicable legal obligations
3. Cookies
Our website uses cookies — small text files stored on your device — to improve your browsing experience, remember your preferences, and collect analytics data. You can disable cookies in your browser settings, though this may affect some website functionality. By continuing to use our website, you consent to our use of cookies.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and delivering our services (for example, payment processors and delivery partners), under strict confidentiality agreements. We may also disclose information when required by law.
5. Data Security
We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Payment data is handled by our payment provider using industry-standard encryption. However, no method of internet transmission or electronic storage is 100% secure.
6. Data Retention
We retain your personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by law. Order data is typically retained for seven years for tax and accounting purposes.
7. Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Ask us to delete your personal data (subject to legal obligations)
- Opt out of marketing communications at any time
To exercise any of these rights, please contact us via our Contact page.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies before providing any personal information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with a revised date. Continued use of our website following any changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please reach out via our Contact page.